Why does my order require voice verification and/or fax verification?
We like to take all possible steps to protect our clients' details as well as the integrity of this online shop. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have
Which servers are you on?
We support all servers. You can see the details of the servers and the price of credits on each game page.
How to protect from imposters?
It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at here for all trades and purchases to protect our customers from being scammed.
Why do you sometimes need to call me when I've placed an order?
1. There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order of Hellgate London Gold, we may call you to ask you to collect your order in game, if remote delivery is not available.
2. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and Hellgate players.
3. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Why does your price change so frequently?
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
How do I sell credits to you?
To sell credits, please contact us via email. Our shop representative will liaise with you. Let us know your server, the amount of credits to sell, your Paypal email address and we will give you our character names and location to meet you in game. After we have received the credits, we will send you the payment.
What kinds of payment methods do you guys accept?
We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.
How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.